Terms of Service

1. Acceptance of Terms

By accessing or using the Baseflow platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Baseflow provides a cloud-based documentation platform that enables teams to create, manage, and publish documentation through Git-based workflows, a web-based editor, and AI-assisted tools. The Service includes hosting, deployment, collaboration features, and integrations with third-party services.

3. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.

4. Subscriptions and Billing

Certain features of the Service require a paid subscription. By subscribing, you agree to pay the applicable fees as described on our pricing page. Subscriptions renew automatically unless cancelled before the renewal date. Fees are non-refundable except as required by law or as described in our refund policy.

• Free Tier: Subject to usage limits as described on the pricing page.
• Upgrades/Downgrades: Plan changes take effect at the next billing cycle.
• Taxes: Fees are exclusive of applicable taxes, which will be added where required.

5. Your Content

You retain all rights to the content you create, upload, or store on Baseflow (“Your Content”). By using the Service, you grant us a limited license to host, store, display, and transmit Your Content solely to provide and improve the Service. We do not claim ownership of Your Content.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Upload or distribute malware, viruses, or harmful code.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Interfere with or disrupt the Service or servers connected to it.
• Use the Service to send unsolicited communications (spam).
• Resell, sublicense, or redistribute the Service without our written consent.
• Reverse-engineer, decompile, or disassemble any part of the Service.

7. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by Baseflow and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

8. Third-Party Integrations

The Service integrates with third-party services (e.g., GitHub). Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Service Availability and SLA

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. For paid plans, our Service Level Agreement (if applicable) describes uptime commitments and remedies.

10. Data and Privacy

Our collection and use of personal data is described in our Privacy Policy. By using the Service, you consent to our data practices as described therein. For enterprise customers, we offer Data Processing Agreements (DPAs) upon request.

11. Termination

You may cancel your account at any time from your account settings. We may suspend or terminate your account if you violate these Terms or for any other reason with 30 days' notice. Upon termination, you may export Your Content for up to 30 days, after which it will be permanently deleted.

12. Limitation of Liability

To the maximum extent permitted by law, Baseflow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or uninterrupted.

14. Indemnification

You agree to indemnify and hold harmless Baseflow, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service or violation of these Terms.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect via email or a notice on the Service. Your continued use after the effective date constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the jurisdiction in which Baseflow is incorporated, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

17. Contact Us

If you have questions about these Terms, contact us at [email protected].